The stretcher arrived with one of the wheels and where the wheel attaches broken. The box is came in doesnt look damaged so I'm guessing this happened prior to shipping. I emailed support many times with no reply. I finally found their facebook account sent them pictures of the damage. After a couple months they sent me a new wheel which wasnt the same size and didnt help fix the problem because the spot where the wheel attaches is also broken. The facebook account had someone else contact me. I emailed them the pictures of the damage. It's been more than three months since I received the stretcher and I've never been able to use it. Don't order from this company.